Question:
Why does a cash only system operate in the Pro Shop?
Answer:
The Rolling Hills Golf Club is a self-directed group that falls under Community Services. We are not authorized to have a separate banking account. If you need cash when you visit us, you can go to the ATM located in the RHGC carpark, only a short walk from the Pro Shop.
Question:
Is the Pro Shop open to the public as well as RHGC members?
Answer:
Yes. We welcome all customers to the Pro Shop.
Question:
What are the various accounts associated with my RHGC membership?
Answer:
Your membership profile sits within the ForeUP software system operated by the Pro Shop. You have two accounts associated with your profile (see below). These accounts facilitate the easy and cashless purchase of goods and services within the Pro Shop.
Member Account: You can pay cash into this account and the credity will be held for you. It acts as a useful pot of credit for you to use for purchases made at any time in the Pro Shop. You can top up credit in your Member Account by paying cash to any member of the team at the Pro Shop. This can be a handy way to ensure you always have money available for purchases.
Winnings Account: This account holds prize money won during RHGC competitions. Winnings are automatically deposited into this account a few days after a member has won a 'purse'.
Question:
Can I use either account to purchase merchandise and services from the Pro Shop?
Answer:
Yes, both your Member Account and Winnings Account can be used to purchase goods and services in the Pro Shop without the need for you to physically carry bank notes. You can decide which account you would like to use at the time of purchase. At the point of sale, the appropriate account(s) will be debited. Your purchase receipt will show which account you debited.
Question:
What if I do not have enough credit in either my Member or Winnings Account to make a purchase?
Answer:
You can use a combination of accounts, or even add additional bank notes to complete a purchase. The team at the Pro Shop are able to combine account credit and cash however you decide.
Question:
How long does credit remain in my Member and Winnings Accounts?
Answer:
Any credit in a Member Account remaining at the end of the calendar year, carries over to the next year provided you have a valid RHGC membership for the subsequent year. However, credit in a Winnings Account expires at the end of November each year - this allows for the Pro Shop to run the necessary end-of-year financial accounting processes.
Question:
Is there a maximum or minimum amount of credit I need to keep in my Member Account?
Answer:
No, there is no maximum amount you can deposit in your Member Account. There is also no obligation to put any funds in your Member Account - you can decide how useful it is to keep credit available for Pro Shop purchases.
Question:
Can I redeem money from my Member Account if I decide not to spend it in the Pro Shop?
Answer:
Yes, any money you have deposited in your Member Account can be withdrawn in cash at any time.
Question:
What happens to my Member and Winnings Accounts if I leave Aramco?
Answer:
If you have not drawn down credit in your accounts at the time you cease to be an Aramco employee, all remaining balances will become the property of RHGC.
Question:
Can I use my Member and Winnings Accounts at other golf locations/facilities within Aramco but outside of RHGC, or at any other vendor on the Aramco camps?
Answer:
No, your account balances are only redeemable at the Pro Shop.
Question:
How can I check my balance in my Member and Winnings Accounts?
Answer:
The Pro Shop team can access the ForeUP software system and confirm your account balance.
Question:
What happens if I wish to return an item to the Pro Shop paid for from my Member or Winnings Accounts?
Answer:
Provided that the item is in saleable condition, complete with tags, etc, and you are returning it within one week of purchase, the Pro Shop team will be able to conduct a full refund into the same account used to make the purchase.
Question:
As well as purchasing merchandise from the Pro Shop, what other services and fees can I pay for using my Member and Winnings Accounts?
Answer:
You can use your Member Account to pay for:
- Annual RHGC membership fees for you and your family;
- One-off social events hosted by RHGC, for example the annual Valentine's Night Dinner and Golf Ball;
- Competition entry fees, such as the Tuesday Night League and Cinco de Mayo;
- Golf lessons and equipment repairs provided by our resident PGA team member, Stuart Hurstfield https://www.arabiangolf.net/node/63.
You can use your Winnings Account to pay for:
- Merchandise at the Pro Shop
You can of course use cash to pay for your annual RHGC Membership Fees. This cash payment can also be used in conjunction with funds from your Member Account.
Question:
How can I redeem a RHGC gift card that I have received?
Answer:
If you are not a member of the RHGC, you can use the value on your gift card to make a purchase in the Pro Shop, similar to using cash. You do not need to redeem the total value of the gift card in a single purchase. Debits can be made from the balance over multiple purchases.
The Pro Shop ForeUP system maintains details of purchases made against a gift card and its current balance and expiry date. All gift cards have an expiry date of six (6) months from the date of issue. The gift card is deemed void once this date has expired.
If you are a member of the RHGC and have received a gift card, its value may show as a credit on your ForeUP member profile if the Pro Shop team is given this information. Similar to the above, the ForeUP system will maintain details of all purchases made against it, current balance and expiry date.